How it works
- Trigger: Fires when a chat message remains unread past the wait window you set.
- Templates: Keep payloads lightweight (sender, short snippet, optional deep link) in Templates & Sounds.
- Preferences/DND: Honors per-user/per-conversation mutes, global DND, and quiet hours before sending.
- Providers: Connect Twilio or a custom provider in the dashboard; CometChat handles fan-out.
- Recipients: Store verified phone numbers via API and respect opt-in/opt-out for your region.
- Observability: Use logs to confirm sends and diagnose delivery issues.
Key capabilities
- Unread-based SMS nudges for 1:1 and group chats.
- Template variables for sender and a short preview; optional deep links to reopen the chat.
- Quiet hours, mutes, and DND enforcement to prevent spam.
- Plays well with push/email as layered fallbacks.
Setup checklist
- Connect your SMS provider (Twilio or custom) in the dashboard.
- Configure SMS templates and privacy in Templates & Sounds; keep bodies concise and compliant.
- Set wait windows, per-day caps, and overrides in SMS Preferences; keep bodies concise and compliant.
- Ensure user phone numbers are stored/verified via API; honor opt-out rules.
- Test unread triggers and monitor delivery in Logs.